Log a Return or an Exchange with us
Easily navigate through our hassle-free returns & exchange process. Whether you're looking to exchange a product or request a refund.
Simply email us at thomas@maternitymommy.co.uk with your order number and the reason for the return or exchange.
Terms & Conditions for logging a return or an exchange:
- Returns period: Customers can return or exchange garments within a specified period, 14 days from date of purchase. We advise when trying on any of the Maternity Mommy garments that these are placed over the top of your current underwear for hygiene purposes.
- Condition of purchase: Garments must be unworn, unwashed, and in their original condition and packaging with all tags attached. The item needs to arrive at our depot no later than 14 days after delivery and only once the items have been received and inspected by our team we will issue a refund.
- Proof of purchase: Proof of purchase is required when submitting a return or exchange such as order number and full name.
- Exchange options: Customers can exchange any non-sensitive garments for a different size, colour, or style, depending on availability.
- Refund Method: Refunds are issued to the original form of payment within 7-14 days after the returned garments are received and inspected in good order.
- Return Shipping: The store may offer free return shipping on any damaged or manufacturing defaulted garments only or customers will be required to cover the cost of exchange/refund shipping should it be the wrong size or unsuitable.
- Non-Returnable Garments: Some garments may be non-returnable for hygiene reasons, such as underwear without hygiene sticker or items with removed tags and damaged packaging.
- International Returns: Policies for international returns may vary due to shipping logistics, costs and customs regulations per country.
- Policy Changes: Maternity Mommy reserves the right to update or modify the return and exchange policy at any time. Customers should check the website for the most current and up to date information before logging a return or exchange.